If something is off, tell us
We want you in the room because the work is calling you — not because you couldn't get out of it. This is the honest summary of how refunds and credits work across our offerings.
The Fine Print
Refunds
If something is off, tell us — and we'll make it right.
Last updated: February 2026
Self-paced courses
Refundable within 7 days of enrolment if you have completed less than 25% of the material, no questions asked. After 7 days or 25% completion, refunds are at our discretion.
Live-cohort courses (e.g. advanced by-application programmes)
Refundable up to 14 days before the cohort start date, less a 10% administrative fee. After that, no refund — but you may transfer your seat to a future cohort once, or apply the credit to another offering.
1:1 Sessions and channellings
Sessions may be rescheduled up to 24 hours before your booked time, free of charge. Cancellations with less than 24 hours notice are non-refundable but may be applied as a credit toward a future session at our discretion. If you feel the session itself did not serve you, write to support@soulinlove.com within 7 days — we review individually with compassion.
Retreats
Retreat deposits are non-refundable but transferable to a future retreat once within 12 months. Full retreat balances are refundable up to 60 days before the start date, less the deposit. Within 60 days, no refund. Travel insurance is strongly recommended for all retreats.
Memberships and subscriptions
Cancel any time from your account or by emailing us — access continues through the end of the current billing period. We do not pro-rate partial months. Founding lifetime-rate pricing (e.g. the Founding 111 tier) is held only for continuous active subscriptions; cancelling and re-joining later may forfeit the founding rate.
Free offerings and donations
Donations and love-offerings are non-refundable. Free transmissions, the Sound Library, and the Tundala™ companion chat carry no fee and no refund.
How to request a refund
Email support@soulinlove.com with 'Refund Request' in the subject line, your order number or purchase email, and a short note about what's happening. We respond personally within 5 business days.
